Delivery Information

Luci Living Design is able to arrange shipping / delivery of all products in our on line shop anywhere in the UK. A charge is applicable to mainland UK excluding the Highlands, Channel Islands, and Northern Ireland. Delivery / shipping cost is calculated dependent on the number of items in your shopping basket and their cubic volume (weight and size).

The delivery charge will is calculated per item.

Unfortunately we are not able to deliver outside the UK, including the USA, Canada, and Europe.

* Important * When your delivery arrives you will be asked to sign that the products you have ordered have arrived and are in good quality (and have not been damaged in transit). Please check your items carefully and sign to confirm this is the case - any damaged products should be given back to the courier to return, so that a replacement product can be sent out to you.

You also have the option to collect your product from us in Manchester. You will have the option to select the choice you require when finalising your purchase through this online store, before making any payments.

All deliveries will be conducted by our dedicated delivery team, by courier, or by specialised delivery companies’ dependant on volume, cubic weight, and distance. If you would like to know exactly how we will be delivering your purchase then please contact us.

For local deliveries our dedicated team will deliver to the room of your choice on the ground floor only.

All Deliveries to an upstairs room within your premises will incur an extra charge of £40 - dependant of delivery method. Please enquire when your item arrives

All deliveries are done during office hours (9-5pm) Monday to Friday, excluding Bank Holidays.

Please note that all deliveries are very well packaged for protection and therefore you are responsible for removing this in a safe careful way; if you need any advice on this then please contact us and we will be happy to advise you.

Most items are delivered within 14 days from the receipt of your order unless any items are out of stock. If any Items you have ordered are out of stock and you are unhappy about the lead time (for restocking), you do of course have the right to cancel your order.

In any case where your item is out of stock we will contact you to let you know when the product will be back in stock, and to find out if you are happy to wait.

Please note that some large deliveries to the UK may take longer than 14 days. If this is the case then we will always contact you to let you the dates for delivery.